Oct 11 2008
Patience with the Ignorant
I enjoy eating food that appeals to my tastes and level of freshness, but when I come across something that jolts my palate, I find it hard to resist. That’s what I’m going through with the veggie burrito from Chipotle. This burrito is absolutely delicious, but it has to be made to my specifications, i.e., extra sour cream and guacamole. This is in addition to the cilantro lime rice, onions, and green peppers. There is, however, one tiny problem.
The issue I have with getting my burrito is dealing with a particular female Chipotle employee. She seems to hate giving me extra guacamole and always says, “It’ll be $2.00 extra” with a slight sneer in her voice. I tell her that I know about the extra charge and I always get extra guacamole and each time, she exudes a crappy attitude. Normally when people try to be ugly, I’ll ignore them and let it roll, but this case is different because she doesn’t do this to anyone else but me. When I say I want extra guacamole, I want it sans attitude. She is oblivious to the fact that she is testing what little patience I have for people who act like she does. As a result, she is running a very high risk of being publicly embarrassed. I really don’t want to make a scene, but she’s asking for it.
Patience with the ignorant is something I don’t think I will ever fully develop. It’s almost as though I was born with an aversion to ignorance and rudeness and feel compelled to counteract it when it’s in front of me. I pray next week goes well for me since I’ll be going back to Chipotle. If it doesn’t and she acts the same way, she’s going to get an earful…in front of everyone. No more chances.




People who work in customer service many times hate their job. From experience, I know this. So, rather than make a scene, here is my suggestion. Next time she has that attitude, simply say, “smile, it’s such a beautiful day.” Two things will happen as a result. She’ll realize that she has an attitude and will feel guilty about it and she’ll also realize she’s been treating you like crap. The result? She’ll never treat you like crap again. How do I know this? I’ve been there. Try it.
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